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Our Industries - Expert Is the Key!
What industry is your business in? Do you consider yourself to be a small or large business? Regardless of your niche, you can benefit from our SME call center services. We’re proud to serve different call center industries with care, offering 24-hour live operator services that perfectly represent your brand.
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Choose Your Industry And Learn The Details
As a call center for small and mid-sized businesses, we know the value of outsourcing certain responsibilities. We’ve helped countless businesses in a range of industries run successful inbound and outbound campaigns. Our clients come from unique backgrounds and can handle your needs regardless of how niche they are.
Informational Technology Call Center
The IT world is rife with many different questions and complicated answers. In the case that technology lets you down, it can quickly become detrimental. Whether you have minor issues or full-fledged IT disasters, frustration is the result.
The last thing that your customers want is to reach out for help only to find it difficult to talk to a real person. This is where our IT call center customer support comes into play. We can provide IT call center services that are tailored to your needs, whether you’re in SaaS, social media, or any other form of tech. From troubleshooting to on-call support and creating tickets, we make sure that your customers get the care they need in a timely and affordable manner.
learn more about Technology services
Retail & Ecommerce Call Center
When it comes to shopping and eCommerce, customers have nearly endless options on where to spend their time and money. One negative shopping experience with your brand can quickly result in a tarnished reputation that takes months or even years to rebuild.
An eCommerce call center gives your customers a level of convenience that sets your business apart from its competitors. We offer eCommerce call center services that are available 24 hours a day, 365 days a year. Our customer service solutions are specifically designed for your business and can help turn leads into loyal, lifelong customers.
Insurance Call Center
Insurance is an industry that is often complicated and comes with many different questions about policies, plans, reimbursements, and more. If your business is an insurance provider, Hit Rate Solutions is happy to act as a call center for insurance agencies.
No matter the call volume that you currently have, we can help take the stress off of your plate while simultaneously processing claims and assisting new prospects. Our insurance call center is especially helpful during peak times such as open enrollment season. Our professionals can also assist with lead capturing and cold calling.
Real Estate Call Center
The real estate industry is more demanding and competitive than ever. One missed phone call can be the difference between a satisfied client and a missed opportunity to close a deal. As a real estate call center, our clients trust us to help them reach their goals.
We can help real estate agents, brokers, investors, and more by carrying out their business processes. If needed, our real estate outsourcing in the Philippines can provide you with the extra staff to help you maintain your professional image without the high price tag that’s associated with hiring full-time employees.
Didn’t Find Your Industry?
Contact us directly to see how our services can work for your niche industry. Our call center team is ready to tackle a wide range of businesses in a multitude of industries
Why Choose Hit Rate Solutions for SMBs?
Hit Rate Solutions is one of the top call center outsourcing services in the Philippines. Our affordable call center offers competitive prices without sacrificing quality, acting as an effective extension of your business to help with growth. Here are only some of the reasons to consider working with us.
Customer Experience
5 sec
Key Client Average Speed to Answer
98%
Dedicated Client Call Quality Assurance Score
1.9k
Calls Monitored and Scored Monthly
24/7
Advanced Customer Support
Our Best Inbound Call Center Services Results
When it comes to outsourcing lead generation, results are first priority. You can rely on our inbound call center services for measurable outcomes that increase your business success with a greater number of leads and conversions.
Order Taking
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Customer Support
Customer Support for Niche Market Concepts
Sheds4Less is an ecommerce company out of Missouri. They started with 1 online store back in 2006.
Massive Sales Growth
Partnering with Hit Rate Solutions led to a staggering 550% increase in quarterly sales for Sheds4Less, rising from 300 sales to 1950 sales.
Order Volume Expansion
With the assistance of our services, Sheds4Less was able to handle up to 100 orders per day during the peak of the COVID-19 pandemic, a significant rise from their initial 20-30 orders per day.
Improved Customer Satisfaction
By enhancing customer support and reducing the time to order, Hit Rate Solutions helped Sheds4Less boost customer satisfaction and increase conversion rates.
Order Taking
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Live Call Transfer
Live Call Transfer for Safer Wholesaler
Safer Wholesaler is an ecommerce company from New Lenox, Illinois. They started selling in a Flea Market.
Enhanced Call Volume
Safer Wholesaler experienced a 75% increase in daily call volume after implementing Hit Rate Solutions, bolstering their customer engagement significantly.
Substantial Increase in Transfers
Our services facilitated a boost in daily transfers from 8 to 21, enhancing customer and sales associate interactions for quicker transactions.
Lead Generation Boost
Safer Wholesaler's weekday leads saw a significant increase from 70 to 280, supporting their aim of enhancing conversions and reducing abandonment.
Cold Calling
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Cold Calling for Reverse Care
Senior Solutions Group is a non-profit charitable organization that helps and educates senior groups on various financial products.
Significant Associate Increase
With Hit Rate Solutions, Senior Solutions Group experienced a 400% boost in associates, enabling greater outreach and pre-qualification of senior customers.
Impressive Transfer Uplift
Our services contributed to an over 150% increase in daily transfers, escalating from 15 to 40 transfers per day.
Greater Customer Pre-Qualification
By pre-qualifying the 55+ years old senior community across the U.S., the organization successfully found more and better-qualified customers.
Answering Service
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Virtual Receptionist
Virtual Receptionist for Doctors on Call
Doctors on Call is a company that helps California residents contact their physicians.
Exceptional Call Handling
Hit Rate Solutions ensured that Doctors on Call never missed a call, answering within 2 seconds, thereby decreasing customer wait times significantly.
Substantial Customer Satisfaction Boost
Through efficient handling of calls, we helped Doctors on Call increase customer satisfaction by 85%, ensuring their patients' needs were met.
Complete Coverage of Patient Concerns
Our solutions catered to 95% of patient concerns, successfully connecting them with their physicians, and significantly reducing dropped or missed calls.
Appointment Setting
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Appointment Setting for Logan Klink
Logan Klink is an agent under American Income life insurance company which has clients from Canada and New Zealand but originated in New York.
Profound Appointment Boost
Through Hit Rate Solutions, Logan Klink was able to secure 3-4 appointments per week, a 300% increase, enhancing his productivity and client outreach.
Increased Deal Closure
With our support, Logan managed to close 5 deals per week, which significantly amplified his sales figures.
Top Agent Ascension
Leveraging our services, Logan became one of the top agents of American Income, successfully establishing long-term relationships with his clients and boosting his career in life insurance.
Appointment Setting
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Appointment Setting for Diligent Recovery
Diligent Recovery is a firm in California County that helps homeowners recover their houses.
Appointments Surge
Hit Rate Solutions helped Diligent Recovery boost their appointments with homeowners by 150%, enabling them to consistently secure 2-3 appointments per week.
Client Retention Success
Thanks to our services, 85% of Diligent Recovery's clients managed to retain their homes post-foreclosure, dramatically fulfilling the firm's mission.
Homeowner Reach Expansion
Our support significantly expanded Diligent Recovery's outreach, ensuring that more homeowners received much-needed assistance after foreclosure.
Lead Generations
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Lead Generations for Bold Leads
Bold Leads is powered by Lonewolf Technologies based in Arizona. They are a leader in real estate lead generation.
Boosted Lead Generation
By partnering with HitRate Solutions, Bold Leads significantly increased their lead generation efforts, resulting in a surge of qualified leads that helped drive more closed deals and revenue growth for the company.
Optimized Back-Office Operations
HitRate Solutions provided essential back-office support services, allowing Bold Leads' real estate agents to focus on their primary task - closing deals. This shift led to increased productivity and boosted customer satisfaction.
Enhanced Customer Satisfaction
The dedicated support from HitRate Solutions enabled Bold Leads' agents to deliver superior service to their clients, resulting in improved customer satisfaction and loyalty, reinforcing the company's position as a trusted partner in the real estate industry.
Appointment Setting
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Appointment Setting for Apex Wireless
Apex Wireless has been an authorized TELUS dealer in Canada for over 30 years.
Upselling Boom
With Hit Rate Solutions' aid, Apex Wireless observed a significant 33% increase in upsold products, boosting their sales revenue.
Customer Reach and Engagement
Hit Rate Solutions successfully expanded Apex Wireless' reach to business specialists, securing their position in a competitive marketplace.
Effective Data Usage Reports
By effectively sending out data usage reports to clients, Hit Rate Solutions helped Apex Wireless raise the number of these reports from 0 to 95%, contributing to an informed and satisfied customer base.
Appointment Setting
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Appointment Setting for Nobee
Originating in Boston, Nobee is the new way to rent.
Streamlined Appointment Setting
HitRate Solutions efficiently arranged apartment tours, helping Nobee showcase their unique rental system and offerings to potential renters.
Successful Lead Pre-Qualification
Through their partnership with HitRate Solutions, Nobee has pre-qualified over 50 renters, ensuring they're engaging with an audience that aligns with their business model.
Business Growth and Enhanced Customer Experience
With HitRate Solutions' support, Nobee has been able to expand their business while also providing a better and more affordable rental experience for their customers.
Lead Generations
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Lead Generations for Dynamic Insurance Services
Dynamic Insurance Services is a pioneer in the final expense sector and is located in Texas. They train their own insurance agents from tier 1-4.
Consistent Lead Generation
Hit Rate Solutions provided Dynamic Insurance Services with 4-5 qualified leads per day, ensuring a steady flow of prospects for their Tier 4 advocate agents.
400% Increase in Tier 4 Advocates
With a successful lead generation strategy, Dynamic Insurance Services grew its top-performing agent team from 2 to 10 Tier 4 advocates, marking a 400% increase.
Empowering Top-Performing Agents
The increase in Tier 4 advocates enabled Dynamic Insurance Services to create the ultimate virtual team of high-performing agents, who manage their own teams and receive overrides on those teams.
Appointment Setting
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Appointment Setting for Cashman Claims
Cashman claims is located in Massachusetts and helps their clients reclaim money that is owed to families, individuals, and businesses.
Efficient Appointment Setting
HitRate Solutions aided Cashman Claims in successfully booking appointments with clients interested in reclaiming their assets, enhancing their operational efficiency.
Enhanced Team Productivity
Collaborating with HitRate Solutions, Cashman Claims grew its appointment-setting team from one to three members, resulting in a 200% increase in efficiency.
Remarkable Asset Recovery
With efficient appointment setting and asset recovery process, Cashman Claims successfully returned over $1,350,000 in unclaimed property nationwide.
Appointment Setting
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Appointment Setting for Integrity Marketing
Integrity Marketing is an Insurtech company that started in 2006 in Dallas, Texas.
Appointment Setting Success
With HitRate Solutions' expertise, Integrity Marketing effectively set appointments with agents interested in learning more about their products and services.
Real-time Reporting and Analytics
HitRate Solutions' real-time reporting and analytics provided insights to Integrity Marketing, allowing them to track the success of their appointment-setting campaigns.
Remarkable Growth
Through strategic appointment setting and data analysis, Integrity Marketing managed to grow its network impressively, reaching over 420,000 agents and millions of customers.
Lead Generations
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Lead Generations for DH Insurance Group
DH Insurance Group is a medical insurance company for those 65+ years old.
Effective Lead Generation
With the help of HitRate Solutions, DH Insurance Group successfully generated valuable leads and provided their licensed insurance agents with a list of potential customers who were interested in Medicare options.
Customer-Centric Tool Development
HitRate Solutions developed a 60-second comparison tool, enabling DH Insurance Group's customers to compare Medicare plans and estimate savings quickly and efficiently.
Targeted Outreach for 65+ Customers
HitRate Solutions' targeted approach allowed DH Insurance Group to reach potential customers aged 65 and above, expanding their customer base and enhancing their services.
Order Taking
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Order Taking for OMRS
OMRS operates from Manhattan. They provide a delivery service system for local retail shops and restaurants.
24/7 Customer Support
HitRate Solutions provided OMRS with round-the-clock customer support, ensuring no order was missed and each customer was adequately serviced, no matter the time of day.
Team Expansion and Scalability
OMRS saw a significant growth in their customer support team, from one to eight people, courtesy of HitRate Solutions' scalable services, enhancing operational efficiency and order management.
Increased Customer Satisfaction
By managing orders promptly and providing constant support, HitRate Solutions greatly improved customer satisfaction and retention for OMRS, fostering positive customer experiences.
What Our Satisfied Clients Say About Us
Our real estate firm has taken off over the past year and I knew we needed more help. It has been such a huge help to have Hit Rate working for us as well. Incredibly talented team and they work so hard to help us out!
CEO
5
I’m so happy with the services so far and it’s only been a few weeks. Such a sigh of relief knowing there is always someone tending to our customers!
CEO
5
Talented call center that offers a suite of services that benefit our IT company. I’m so happy to have found them and given them a chance.
CEO
5
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Get Your Premium Call Center Services Today!
We are confident that our call center services will benefit your business greatly. You can contact us to learn how by giving us a call or filling out the short form to the right!
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FAQ
Do you provide b2b call center services?
Yes, we are happy to offer both B2C and B2B call center services for many different industries! Please let us know how we can assist you and we are happy to help.
Do you provide b2b call center services for any industry?
Yes, our team is experienced in providing our services for a range of industries. We pride ourselves on knowing the ins and outs of your business and your industry before beginning our services with you.
Do you additionally train your employees before starting a project?
Absolutely. It’s important to us that our employees act as an extension of your business. If we determine that they need additional training before feeling ready, this is absolutely something that we implement to ensure long-term success.
Can your employees work in our CRM?
Yes! Our employees are there to make your life easier. If you need them to work in your established CRM, they are happy to do so. Again, if training is needed, we will be sure to implement this beforehand.
Are you available 24/7?
Yes! Our staff is always available to help tend to your customers to help improve your overall level of customer service and help you focus on other areas of your business.
How can I get started?
The best way to get started with our services is by getting in touch with us! Once we know more about your business and your needs, we will be able to provide you with a customized road map on how we can achieve success together.
What does SME mean in a call center?
SME refers to subject matter experts. This means that we are the go-to resource for specific information on services, products, policies, quality, marketing, and so much more. We are your one-stop shop for all things call centers!