Our Process

Outsourcing Process

At Hit Rate Solutions we strive to find the best employees for your business and execute the type of campaign you need successfully. This could include a single employee or a large team full of management staff, training staff, quality assurance personnel as well as comprehensive reporting on all activity. We believe that this sets us apart from other customer service and telemarketing companies.

We screen applicants from a very talented local pool of candidates. All applicants have:

· 4-year accredited university graduate
· Fluent English language skills, neutral accent
· At least 1 years call center experience
· At least 1 year customer service experience
· Proficiency on the Internet, email, CRM, and Windows

Additionally, if you have special needs such as medical transcription or legal services, we can source personnel with specific skill sets. Clients typically provide telemarketing scripts or sets of tasks for their employees. Hit Rate Solutions will work hard to optimize and continuously improve the outsourcing process to maximize performance. Clients are encouraged to directly engage your agent to increase productivity. Your telemarketer will be provided with a US based telephone number and unique email address.

In order to ensure the highest quality work we continually engage in agent training:
· Agent Orientation – Review of HRS Employment Procedures, Code of Conduct
· Systems Orientation
· Classroom training – Product knowledge and company introduction
· Sales training – Call flow, rebuttals, closing
· Mock calls – Practicing approved call flow with manager and client
· Agent shadowing – Side by side call feedback with manager and peers

For any questions on how our process please contact our call center directly.