CRM Data Management Services

Hit Rate Solutions can provide an end to end CRM Data Management Services.  Organizations CRM system is the lifeblood of the business.  We can provide a solution that will ensure data integrity and be able to increase the amount of customer or prospect interactions.  How we accomplish this is through:

• Voice Services:
  • Contact Validation: Do you have a large contact or customer list that you do need contact information validated?  We can provide you with contact care personnel who can engage your prospects and customers to allow your salesforce and account management personnel to always be speaking to the right person.  Companies spend hundreds of thousands of dollars purchasing and maintaining a CRM system.  For a fraction of that cost you can make sure the data in that system is up to date and valuable.
  • Customer Support Follow-Up:  We can provide customer contact personnel that would allow you to reach out to customers in a variety of ways ensuring customer satisfaction such as taking surveys or generating objective feedback on your sales process.
• Database Administration:
  
  • We can administer your process to ensure data accuracy of your CRM system.  This can be done in a variety of fashions.  We can use your canned reports marking data inconsistencies and either perform web research or call the contact to validate the information.
• Salesforce Compliance:
  
  • Use our agents to help monitor activity of your salesforce based on Key Performance Indicators management has identified.  This goes beyond bookings and forecasting.  A company can gain huge insights monitoring activity levels of their salesforce as well as ensuring compliance in terms of the sales process your organization has put in place.  Salesforce Compliance merges a voice and data approach to ensure your salesforce are generating proper prospect interest, dealing with current customers and forging proper relationships with strategic partners.