Small Business Call Center Services

Save on Operational Costs

A cost-effective small business call center means you won't have to hire in-house technical support, something that can quickly add up. This saves on staffing costs, equipment, office space, and other related costs.

Enhance Customer Experience

Your small business will always be available when your customers reach out. This gives you invaluable peace of mind knowing that all phone calls will be handled professionally and promptly.

Free up Time to Focus on Core Business Functions

With your answering services covered, it's easy for a small business owner to focus on other areas of the business. This helps free up invaluable time that can be spent on other areas of the business.

Scalable as Your Business Grows

High-quality customer service can grow alongside your business. Call center solutions are designed to be scalable and utilized outside of business hours to ensure that phone support is always available.

We Offer Unique Services for Small Businesses

As a small business, you must go above and beyond to meet and surpass customer expectations. Here are some reasons we're seen as one of the top call center services.

24/7 Customer Support

Our call center for small business owners can provide non-stop customer support so no matter when your customers need you, they'll get the best possible care.

Inbound and Outbound Call Handling

Our call center agents can professionally handle both incoming calls and outbound services efficiently as well as handle call routing as needed.

Help Desk Support

If prospective customers have particular questions about your products or services, they can interact with our help desk support team to chat with one of our qualified live agents.

Multichannel Support (Email, Chat, Social Media)

Customer relationships aren't built on one platform. Our contact center provides custom solutions tailored to the channels that you need such as live chat, email, text, phone calls, and more.

Lead Generation

We streamline lead generation for small businesses by outsourcing, connecting them with expert teams to efficiently target potential customers, and maximizing sales opportunities while saving internal efforts.

Comprehensive Call Handling Services for the Insurance Industry

Customer calls in the insurance agency are a breeze for our team. We have successfully handled countless customer interactions and telephone support for small businesses in the insurance industry.

Customer Inquiry Calls

Handling all types of customer inquiries - about your products, services, pricing, etc.

Order Placement & Tracking Calls

Taking customer orders and providing updates on shipment and delivery status.

Complaint Handling Calls

Receiving and resolving customer complaints in a professional and timely manner.

After Hours Support Calls

Offering 24/7 support to ensure that your customers can reach out anytime they need assistance.

Feedback & Survey Calls

Collecting valuable customer feedback and conducting surveys to help you improve your business.

Upselling and Cross-Selling Calls

Capitalizing on customer interactions to upsell or cross-sell your products or services to boost your sales.

Our Value Proposition

Affordable Rates for Small Businesses

Rather than stressing about the costs of your own call center, see how you can reduce costs with our small business outsourcing service.

Experienced and Well-Trained Agents

Our specialty answering service doesn't sacrifice quality. All of our agents are highly trained and have a deep understanding of the insurance industry.

Excellent Customer Service Ratings

Our call center solutions are designed to improve your level of customer service and ensure that your small business leaves a positive impression on your customers.

Quick Scaling as per Your Needs

As your company grows, your answering service needs to scale alongside it. Hit Rate Solutions can quickly scale to meet the demands of your growth.